Articles

The one question clients actually want answered

calendar icon 25 August 2026
time icon 2 minutes

Most advisers can picture the moment. A client sitting across the table from you, maybe a year or two out from retirement. You've talked them through the fact-find, the risk profile, the recommended portfolio. Everything is documented, everything is signed off. Then, quite often near the end, they ask the question they came in with all along.

"So, will I be alright, have I got enough?"

You have a chart. You have numbers.  You've spent real time on the assumptions behind them. And if you're being honest, the confidence in that projection is not quite the same as the confidence you have in the portfolio behind it.

 That isn't for want of effort. Cashflow modelling is a core part of the retirement advice process, and advisers spend hours sorting the inputs, testing the assumptions and refining the picture. The limit tends to sit in the tools themselves. Most rely on a national longevity average, and on a generic return assumption that isn't tied to the portfolio you've actually recommended. Two halves of the same story, and the evidence underneath them isn't quite pulling in the same direction.

That gap is part of what makes the client conversation feel slightly off, even when everything technically holds together. And under Consumer Duty, evidencing that you've avoided foreseeable harm gets harder when the two sides of the Centralised Retirement Proposition are not really in conversation with each other.

The good news is that closing the gap doesn't mean starting over. It means giving the planning side the same kind of attention the portfolio side usually gets. Longevity data that reflects the client actually sitting opposite you, not a national average. Return projections tied to the portfolio you've actually recommended. Visuals that show a range of outcomes, so your client can see the shape of their retirement.

That's the thinking behind our Sustainable Income Tool. It draws on street-level longevity data covering 1 in 4 UK DB scheme members, alongside the same institutional modelling that sits behind our own portfolio work. One story, one evidence base, one conversation.

If you'd like to see how advisers are using our Sustainable Income Tool in real client conversations, get in touch or ask for a demo.

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